Refund policy
Last updated: October 2026
Thank you for shopping with Parlor Games. We aim to make every order of our indoor social games a pleasant experience for you.
Return Eligibility
You may request a return within 30 calendar days from the date you receive your package. To qualify for return:
- Items must be unused, unmarked, and kept in their original factory packaging.
- All original components, cards, rule booklets and box inserts must be included.
- Proof of purchase (order confirmation email or order number) is required.
The following items are not eligible for return:
- Opened, marked, damaged, or missing components from customer use.
- Custom printed or personalized game sets.
- Final-sale items clearly marked on product pages.
Return Process
- Send an email to vaughnerliddiexe990@gmail.com with your order number and request to initiate return.
- Our team will review your request and send return instructions within 2 business days.
- Customer is responsible for outbound return shipping cost, unless the item arrived damaged or shipped incorrectly by our store.
- Pack the goods securely. We recommend using a trackable shipping service for returns.
Refund Timeline
Once we receive and inspect your returned goods, we will notify you of approval. Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for funds to reflect in your account, depending on your payment provider’s processing speed.
Damaged or Wrong Items
If your games arrive broken, missing parts or you received an incorrect item, please contact us within 7 days of delivery. Attach clear photos of the package and product condition. We will arrange replacement or refund for qualified cases.
Partial Returns & Exchanges
We support exchange for same-product replacement subject to stock availability. If replacement is out of stock, a refund will be issued instead. Partial return is allowed for multi-item orders; refund amount only applies to returned items.